Thursday, 15 September 2011


So, we all know that life gets in the way sometimes, but really, cancelling your appointment at the last minute does nobody any good and it leaves a very nasty taste in the mouth.
Let's just think it through.  You cancel your 2 hour appointment the day before.  Chances are that the salon can't rebook that time so effectively they've lost that money.  Their turnover is reduced, their margins are reduced (and profit is not a dirty word, remember), and the cost per treatments go up.  We're still having to pay rent, rates, electricity, insurance etc whether we do 10 treatments a week or 50.
Businesses are in business to stay in business, to offer a service, not to go under!

So, next time you decide that you can't be bothered to go to your appointment, or that you got a better offer, don't be surprised if the salon is no longer there, or (more likely), they can't fit you in...

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